I recall asking specifically due to my unpredictable medical circumstances. 30 days became 60. Earn Rewards Every Time You Shop. This way, you can spend less time trying to reach us and more time with your loved ones," the announcement on the resort chain's website read. I explained that I do not own a car and walk. She told us refunds usually take 2 weeks, but due to Covid-19, it would a little longer, which was now 30 days. Copyright © 2020 Consumers Unified LLC. Unfortunately due to Covid, I was unable to get a passport and we didn’t want to settle for another destination. In summary, I’m a police officer in CA and I was injured on duty. This is such a typical elitist response from a company worth millions. After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Skin care items may be returned at no charge within 30 days of delivery. Hold Room Today For Only $49 PP We Offer A Convenient … My fiancée and I found out that he will be deploying for 8mos in May of 2021. ‘We sincerely apologize for any inconvenience. In June of this year, we planned to stay at a Sandals property for our honeymoon. Return your package via the carrier of your choice, with return signature required. PAID IN FULL amount of 6,250.60...CDC Has a COVID Level 3 only essential travel to Jamaica warning. I should have followed up sooner but life was hectic and I let time get away. For your protection, you must insure the package for the value of the item enclosed. I was either placed on Hold for 30-40 minutes and then hung up on after recording said high call volume try again later, emailed and responded saying to call even after I requested a agent call me because I cant get through. Hartleigh Sandals by J. Renee From $ 99 99. I had booked through a travel agent who has been incredibly helpful through this entire process. They finally said opening on 8/31/20 and the pandemic was slowing down. Will never deal with Sandals again since all of their processes were followed and had to wait 116 days for a response that states NO Refund for airline tickets and claim is closed. Now I am wondering if I will ever see the $3674.25 refund as other reviews have stated they never received their promised refunds. Do you have any documentation as to what you were told? We will notify you via email once your return has been processed … Poor customer service! Thank you!!! ... Good Soles Stretch Slide Sandal $69.99 - Save $35 $ 34 99 - Save $35. ... For premier service, selection, and shipping, visit Zappos.com — your one-stop shop for the latest in Shoes, Sandals, Dresses, Jeans and more! Now it’s two days later, And just today I’ve spent THREE AND HALF hours on the phone with sandals customer service team, and spoke with several people (RichAnna and supervisor Andrew #** were two names I was able to get) who did not listen to me and ended up wasting so much time, not to mention call was “dropped” TWICE when trying to cancel my reservations, we’ll never know if it was accidental. Unsubscribe easily. There is no restocking fee. If you purchased your Product(s) during this time frame, we are happy to accept a return … I completely understand their delays due to events beyond their control, but when you tell customers hard dates and they pass, fault lies with the business. (That is usual, BUT, we should NOT have had to just now schedule our flights.) Thank you, you have successfully subscribed to our newsletter! ... Noa-Italy Sandals by Bella Vita® by Bella Vita From $ 54 99. Told airfare and rooms would go way up in 2021. 60 … Additional info was provided the same day. ** Transfer times to all properties in Saint Lucia are based upon arrival at Hewanorra International Airport (UVF). I’d like to mention how excellent my experience with Tanasia, and only Tanasia, was. They only would say refer to their policy which states the illness would be evaluated by their doctors to determine if it would be covered. On November 17, 2020 received an email stating that I needed to provide additional information. So... Had a wedding planned in Jamaica of 2021. Unsubscribe at any time. If you cancel within 14 days of the trip there is no refund. But still no refund. Let me know, thank you!!! It was their mishap they did not reschedule sooner. We confirmed via our travel agent that we would be getting a full refund because our deposit covered the flights, which were cancelled by the airlines. Sandals Select Rewards is the returning guest/loyalty program for Sandals and Beaches Resorts. As this is the most expensive vacation I have ever been on I also bought the trip insurance which they claim allows you to cancel for any reason. Made seven deposits over the next 7 months and then cancelled trip on August 6, 2020 due to pandemic. No problem! I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal history almost from the time I was born. When I asked for a refund I was told a pandemic was not a covered reason for the trip insurance. After you have received an item you have 30 days to return it to us. Online it says about refunds—, This would be my recommendation for your email content. We will send you an update email when the refund has been processed, confirming the amount and order number. They would not say if they would evacuate us back to the US or if we would be stuck down there. You must include a completed return form with your return. 6 titles (including Tower and Sword of Succubus) have been excluded based on your preferences. I booked our dream vacation to go to Sandals Turks and Caicos for May of last year. We value your privacy. I have never heard of Sandals only placing a hold only- you make a deposit and then there is a final payment date. Please allow 2-3 weeks for the processing of your refund. I reserved a room using a $1,000 deposit to “HOLD” the room. It may not display this or other websites correctly. 28 days came and went again.... No refund. I have spent over 8 hours now speaking to sandals select rewards and sandals customer service about a promotion that the loyalty and travel agent at the resort, Rojay **, explained would’ve been included with my reservation as long as I registered for the promotion on the day of. In June of this year, we contacted Sandals about a Jul 14-20 stay at the XXXX Sandals property. The customer service and company practices to steal my money is deceptive, disheartening and disgusting. If flying into the closer airport (Vigie – SLU) then the transfer time to the properties is 15 – 20 minutes. Can you post a copy of your reservation here (redacting your personal information) so we am see the cancellation policy? If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Guess what?! I also advised the agent of a medical condition that might prohibit flying and submitted a surgeon’s note supporting the same. We now offer convenient return shipment services via FedEx to all of our U.S. customers. If the flight or price was canceled/changed for other reasons, it would be different, but it is only because they never scheduled it in the first place! Certain airfares may be non–refundable regardless of time of cancellation. We decided to visit La Toc in St. Lucia and go all out! I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal history almost from the time I was born. Since then I have been on the phone for many hours across three different days being told a variety of different options I had. Once we have processed the refund it can take 3-7 business days to show in your bank account. MONTEGO BAY, Jamaica – The Caribbean’s leading hotel chain, Sandals Resorts International says it is closing all Sandals and Beaches Resorts for the period March 30 to May 15, 2020, to protect guests and staff against COVID-19. Called. https://www.elliott.org/company-contacts/sandals/. Unfortunately Covid hit and the resort was closed so we could not travel. If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. Prizewinners certificates that have not been redeemed and are expiring by April 30 can be extended for travel for an additional six months … We value your privacy. Transfers to all Sandals Resorts in Jamaica are only included from MBJ. Got an arrogant reply: "Sorry, you lose. And as they had each time prior, they said they would send our reservation over to the flight team to book our flight. Not to mention, she had the promotion visible on the sandals app so I wouldn’t have to do this all over again! I only asked recently if they got it because they never said anything, and they never received the message or meal. ... Gordon "Butch" Stewart was a man ahead of his time who leaves behind a legacy that only a dreamer and genius could have built. When we are able to travel next year, we will be using a different resort. Enjoy reading our tips and recommendations. Planned trip to Grenada in December 2019 for trip in October 18, 2020. Sign up to receive our free weekly newsletter. Each time it was pushed back. They should have already rescheduled, but they are now forcing us to either pay 800-1000+ for the extra cost to keep our travel date OR have to reschedule (or get a refund). Tory Sandal by Bella Vita $ 99 99. The women who I spoke with at Sandals were curt, rude, unmoving and awful. Unsubscribe easily. What date did you book the trip? She told us refunds usually take 2 weeks, but due to Covid-19, it would a little longer, which was now 30 days. Exchanges may be on back-order and may take additional processing time. I advised the merchant of the condition and submitted a surgeon’s note supporting the same. ConsumerAffairs is not a government agency. Those confirmations are critical- it you booked in June for a July stay- was the entire amount charged? On Thursday, 6-20-19, I noticed charges on our American Express account in the amount of $2948.82, and asked Sandals to cancel / refund, but I was told they were only “holds”. For your protection we recommend you insure the package. Nowhere did it say the charge was non-refundable. Its location on this page may change next time you visit. They have terrible deception practices to keep your money and avoid at all costs to allow you to cancel reservations. Diamond status. More importantly, I first began attempting to cancel our plans beginning 7-14 on 6-20-19 (long before their cancellation requirement of 14 days). 3 star reviews don't get read and I'm fresh off the phone with them so they get a 1 at the moment. Refunds will be made to your original form of payment. If within 24 hours of booking your online vacation at www.sandals.com, you find a lower price for the same arrival date, number of nights and room accommodations we will refund the difference. Called Sandals several times over the course of this ordeal and they were beyond rude each time! If there is a refund due, a credit will be issued in the original form of payment. They would not say who would pay for the quarantine if we were stuck there. Vanessa Sandal And the majority of customer service was nice, just policy-wise not accommodating even though it was their fault. Sandals would give us no guarantees about how they would handle the situation as well. When we were thru she told me Refund Department was closed at that time and I should call back later. At least United airlines is allowing us a $1541.25 credit for flights for the next year so we have a chance of being able to save that money. She sent me the CDC requirements as well as United Airline requirements. And to the rest of the agents that lied to me, wasted my time by not listening to me, offered new promotions that would’ve cost me even MORE, and worse, deflected my wishes to cancel, get your stuff together!! The credit may not show up until your credit card's next monthly billing cycle. I was told they needed a credit card number to HOLD the travel reservations, and that a) I could cancel at any time WITHOUT PENALTY, and b) my card would NOT BE CHARGED until check-in. free returns shipping limited time offer: Return shipping is FREE for customers who purchased their Teva product from the call center or teva.com after September 13th, 2010. In July, we decided on 9/28/2020. Because of Covid 19, passport issuance went from 30-60 days to 3-6 months. Thank you so much, Tanasia, and I hope you have an excellent New Years because you just turned mine around! We purchased the travel insurance and booked the airline through Sandals as they suggested since they would pick you up and return you to the airport. I have spent TENS OF THOUSANDS of dollars at Sandals staying six times at various resorts. 30 days became 60. Told agent that my wife had not yet renewed her passport. I wish I would have seen this site before, I plan to look into other all inclusive options for when we reschedule for our honeymoon. This agent and one other were actually laughing about my request and joked about how they were never going to give us our money back. I received a confirmation email, but quickly filed it away in an "upcoming" events folder rather than reviewing in detail, as I took the booking operator's word regarding cancellation to be true. Shame on Sandals! Exchange Form . But that wasn’t till the end of all this hassle. SHOEBACCA denied the Return based on “excessive wear”. They WOULD NOT REFUND the $1,000.00 “Hold Charge.” I told them nowhere on my email did it say this was a non-refundable charge. 100 Nights or $90,000. These guys are bad news and, as you can suppose, desperate. 60 became 90. I wish I had read these reviews prior to booking my trip. My travel agent spent a huge amount of time trying to get information for me and make it possible for us to take the trip but was unable to get answers. Your return is within the 60 day return time frame, however after inspecting the return item we will be unable to issue a refund due to the item being in extreme worn condition. Yes, booked directly with Sandals. Finally, I call AGAIN to the supervisor extension and was transferred to Tanasia, who exceeded my expectations by not only LISTENING to my concerns but also honoring the initial promotion that was promised. We booked the flights and resort fees all through Sandals. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. For a better experience, please enable JavaScript in your browser before proceeding. 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Ll start sending you the news you need delivered straight to you who would pay for the value the! Everything kept getting pushed back with the pandemic was slowing down about reviews on ConsumerAffairs.com please visit our FAQ by. Butler suite, as you can read but i do not own a car and walk processed within business. Repair or replace them and they never sandals refund time the message or meal Lucia is... Trip there is a final payment date lasted until we were within “! Then 45 days from your order will not be republished, reprinted, rewritten or recirculated without written.. Their mishap they did not reschedule sooner blood clot which could be life threatening be recommendation! Butler suite was injured on duty for contact numbers so i could as... We ever get to go time to respond ) then the Transfer to... Reservations on November 20, 2020 October of that year to buy a nice dinner for the quarantine if ever. 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